Southwest Reputation Repair
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FILE - Canceled Southwest Airlines flights are displayed in red on the departures monitor at the Southwest terminal at the Los Angeles International Airport, Dec. 27, 2022. With its flights now running on a roughly normal schedule, Southwest Airlines is turning its attention to luring back customers and repairing damage to a reputation for service after canceling 15,000 flights around Christmas. The disruptions started with a winter storm and snowballed when Southwest's ancient crew-scheduling technology failed. (AP Photo/Damian Dovarganes, File)